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Consular Offices

The US Consular Agent in Playa del Carmen is located at “The Palapa” Calle 1 Sur, Entre 15 Av. y 20 Av. Playa del Carmen, Quintana Roo, Mexico 77710. Office Tel: (01)(984) 873-0303, Fax: (01)(984) 873-0481. Office hours are Monday – Thursday ; 9:30am – 12:30 pm)

The Playa office works as a representative of the U.S. Consulate in Mérida, the only full service U.S. Consulate office in Yucatan or Quintana Roo. The Principal Officer there is David Ramos. Telephone (from Mexico): 01 (999) 925-5011 or Fax 01 (999) 925-6219.

Click this link to see additional listings for other U.S. Consulates as well as contact info for the Mexico City Embassy Offices of other countries or visit the official U.S. Embassy in Mexico City web site including a complete listing of Services for U.S. Citizens in Mexico. The main switchboard phone number there is 01 (555) 080-2000.


For Canadian citizens, the Consular Agency in Playa del Carmen is located near the entrance to Playacar on one side and the airport on Av. 15. Telephone: (984) 803-2411; Fax: (984) 803-2665; Email: [email protected].

Consular Agency of Canada Address: Plaza Paraíso Caribe, Modulo C, Planta 2, Oficina C21 – 24, Av. 10 Sur entre Calle 3 y 5 Sur, M-35, Lote 1, Colonia Centro, 77710 Playa del Carmen, Q. Roo, México Tel.:  (984) 803-2411 Emergency toll-free to Ottawa: 001-800-514-0129 Fax: 52 (984) 803-2665 E-Mail: [email protected]

U.S. Consular Agencies in Q. Roo

CANCUN, Q.R. (Mer) Plaza Caracol Dos Segundo Nivel No. 320-323 Blvd. Kukulkan Zona Hotelera Cancun, Q.R. 77500 Office: (01-998) 883-0272, Fax: (01-998) 883-1373 Duty Cell: (998) 845-4364 E-Mail: [email protected] Mailing Address: Apdo. Postal 862 Cancun, Q.R.

COZUMEL, Q.R. (Mer) U.S.Consular Agency (Off.Hrs.Mo-Fri:12:00-14:00) Villa Mar Mall in the Main Plaza, Locale #8 Parque Juarez – Av. Juarez & 5th Av. Nte. Cozumel, Q.Roo. 77600 Office Tels: (987) 872-4574, 872-4485 Fax: (987) 872-2339 E-Mail: [email protected] or [email protected]

PLAYA DEL CARMEN, Q.R. (Mer) U.S. Consular Agency (Office hours Monday – Thursday ; 9:30am – 12:30 pm) “The Palapa” Calle 1 Sur, Entre 15 Av. y 20 Av. Playa del Carmen, Quintana Roo, Mexico 77710 Office Tel: (984) 873-0303, Fax: (984) 873-0481 E-Mail: [email protected]

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